Years ago, our founder and Chairman of the Board, Marc Mosko, instituted a guarantee that we remain committed to fulfilling - without compromise:
- We will replace defective or missing parts from most wooden kits without charge - not even for shipping.
- We guarantee all hand tools for life. If it breaks, we will replace.
- Return any Model Expo product in original condition within 30 days for an immediate refund - no questions asked.
Free Replacement Parts - Hand Tools Guaranteed For Life - No Hassle Return Policy
It doesn't matter if you've spent $1 or $1,000, we stand behind our products. So recently, when one of our customers contacted us to report a sub-par electric plank bender, we did what we said we would do - we took care of him!
Keith's comments: A few weeks back I submitted a complaint regarding the short life I received out of an electric plank bender that I purchased from you some time ago. I did not demand anything from you. However, I received a new bender from you last week. I just wanted to let you know that I am very pleased with your response. I realize that I am not a big customer of yours so I am greatful that you treated me like one.