I tried getting on a earlier flight with US Airways to Fort Lauderdale but was advised that there was a $75 upcharge for the change? Really? Is US Airways that financially unstable that my $75 upcharge fee (to a CENTER seat, with carry-on) would put them into the black for the day/month/quarter? Poor choice US Airways, poor choice indeed. I'd rather sit here in NC for another few hours and share how great I feel about your company with my customers!
Please tell me that business in the USA is NOT headed this way - upcharges for a simple change (unless, of course they did something "wrong" - whatever that means), per bag fees, etc. I'm starting to think that businesses in the US do not want our business! Of course, I'm coming from a "small business" perspective, where we take care of our customers in every way possible. Model Expo, for sure, will NOT be adopting these policies for customer support.