We recently ran a survey to try and "model" our customers behavior with respect to model kits. Specifically,
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Tuesday, April 23, 2013
Tuesday, April 16, 2013
We need YOUR help!!!
Have completed model kits at home? Are you in the middle of building another model kit? We need
Tuesday, April 9, 2013
A Visit to Model Expo - from a Customer's Perspective!
A Model Expo "tribe member" recently visited our facilities in Hollywood, Florida and put together
Tuesday, March 26, 2013
Continue to focus!
Seth Godin, one of the "guys" I follow, recently posted something that resonated with me and where
Wednesday, February 27, 2013
And now, a few words from our customers!
I typically check comments from our customers (located at the bottom of each product page) a few times a week and, in addition to responding to questions & criticisms, I always like seeing the "good stuff". Take, for instance
Wednesday, January 9, 2013
What are your New Year's Resolutions?
I found this blog post from Seth Godin very simple and, at the same time, very thought provoking...
Thursday, December 13, 2012
A customer speaks out about Model Expo kits!
Four months ago, we received a review on the Fair American 14-Gun Privateer by Model Shipways from a customer (Frank J. Ryczek, Jr.) - it was posted on the comment section of our Fair American kit page. While not the best review,
Wednesday, December 5, 2012
Your most unhappy customers are your greatest source of learning ~ Bill Gates
Bill Gates said that “Your most unhappy customers are your greatest source of learning.” Recently, there was a post from one of our customers regarding our
Wednesday, November 21, 2012
Have you toured our factory yet?
Many of our customers show up at the Model Expo offices in Hollywood, FL and are surprised to find
Labels:
customer service,
guns of history,
hobbies,
hobby store,
management,
manufacturing,
marketing,
model expo,
model making,
model shipways,
model trailways,
online marketing,
small business
Tuesday, October 23, 2012
Recent customer feedback!
We've received some nice feedback from our customers recently and we thought
Sunday, October 14, 2012
Is business really headed in this direction?
So here I sit, in the Charlotte NC airport, waiting on my return flight to Fort Lauderdale, FL after the iHobby Expo show in Cleveland. Why am I sitting & waiting? Well...
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